Privacy And Cookie Policy

C Fewster & Son Ltd - Fewsters Funeral Directors – Privacy & Cookie Policy

1. Important Notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by law, who has access to your personal data and what your rights are. Please review it carefully.

In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see Section 8: Your Rights.

2. Personal Data We May Collect and Why

Personal data is any information which identifies you personally, whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry or in relation to the products and services we have agreed to provide.
Correspondence: any additional personal data you provide when contacting us by email, letter, telephone, through our Site, or by other means.
Survey responses: information you provide in surveys we use for research purposes.
Transaction details: information relating to transactions you carry out through our Site, collected by us or our third-party providers.
Details of visits to the Site: including traffic data, location data, weblogs, communication data, and resources you access.

3. Cookies

What are Cookies?

We collect information about your use of our Site through cookies. Cookies are files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help display information on our Site in a way that matches your interests. Most major websites use cookies.

a. What cookies are used on this Site?

The cookies we and our business partners use are broadly grouped into the following categories:

Essential: required to provide services you request, such as logging into an account or remembering cookie preferences.
Analytics: help us understand how users engage with the Site, e.g. counting unique visitors.
User Cookies: improve your experience by remembering preferences and settings.
Social Sharing: allow you to share content via social networks such as Facebook or Twitter.
Interest-Based Advertising: used by third parties to show adverts relevant to your interests and location.

b. How can I reject or opt out of cookies?

You can refuse cookies by activating settings in your browser. However, this may limit access to certain parts of the Site. For more information visit: www.allaboutcookies.org.

c. Third-party cookies

Some cookies are set by third parties when you use our Site. We have no control over these. For more details on opting out, visit: www.youronlinechoices.com or the World Wide Web Consortium website.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide you with products and services you request.
To send service communications, including changes to our Terms.
For direct marketing (where you have consented or where we are legally permitted).
To track your usage of our website and services.
To provide and improve customer support.
To maintain accurate records.
To respond to enquiries, complaints, and disputes.
To investigate, detect, and prevent fraud and comply with legal obligations.

5. Legal Grounds for Processing

We process personal data only where a legal ground applies, including:

Consent: e.g. for marketing communications or sharing details with trusted partners.
Contract performance/legal obligations: e.g. to supply services, communicate with you, or comply with the law.
Legitimate interests: e.g. to improve services, train staff, manage our business, or defend legal claims.

6. Who We Share Your Personal Data With

We may share data with suppliers, service providers, or authorities where required by law. Some data may be transferred outside the EEA, but only with safeguards to protect your privacy.

7. How Long We Keep Your Personal Data

We keep data only as long as necessary. Retention periods depend on factors such as legal obligations, limitation periods for disputes, or guidance from data protection authorities. When data is no longer needed, it is securely deleted.

8. Your Rights

You have the following rights regarding your personal data:

Right to be informed: clear information about how we use your data.
Right of access: to obtain access to your data.
Right to rectification: to correct inaccurate or incomplete data.
Right to erasure: to request deletion where no lawful reason exists to keep it.
Right to restrict processing: to block or suppress processing in certain cases.
Right to data portability: to receive and reuse your data in a structured format.
Right to object: to processing for legitimate interests or direct marketing.
Right to withdraw consent: if processing is based on consent.
Right to complain: to the Information Commissioner’s Office (ICO).

9. How to Contact Us

If you would like to exercise your rights or raise concerns, please contact us using the details provided on our Site.

If you are dissatisfied with our response, you may contact the ICO:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

10. Links to Other Websites

Our Site may contain links to third-party websites. This Policy does not apply to those sites. We are not responsible for their practices, and you use them at your own risk.

11. Changes to This Privacy Policy

This Policy was last updated on 20th August 2025. We may update it from time to time, so please check back regularly.